STIL, an award-winning colour-specialist salon in the heart of Chelsea, is seeking an exceptional Client Experience & Front of House Manager to join our team.
We are looking for a professional, confident and personable Client Experience & Front of House Manager to join our award-winning colour-specialist salon in Chelsea.
This is not a traditional salon reception role. We are looking for someone who understands luxury service, calm organisation, client care and the importance of first impressions. The role would suit someone from a premium hospitality, boutique hotel, private members’ club, luxury retail, clinic, spa, restaurant, beauty, fashion or high-end customer experience background.
As the first point of contact for many of our clients, you will play an important role in shaping the STIL experience from first enquiry to final farewell. You will help ensure the salon runs smoothly, the team is supported, and every client receives a warm, polished and seamless experience.
The ideal candidate will be friendly, mature, highly organised and professional, with excellent interpersonal skills and fluent written and spoken English. You will be confident managing client enquiries, appointments, emails, diary coordination, staff columns and the day-to-day flow of a busy luxury salon environment.
Strong email etiquette, good technical confidence and the ability to learn salon software and booking platforms quickly are important.
You will need to be calm under pressure, able to multitask, manage priorities in real time, solve problems with care and professionalism, and work closely with the wider team to deliver a beautifully considered client experience.
Previous experience in customer service, hospitality, client experience, front of house, reception management, luxury retail, beauty, fashion or another premium service environment is essential. Salon experience is welcome, but not essential.
A passion for style, fashion, beauty and luxury client service would be a strong advantage.
This is an opportunity to help shape the client journey, support a talented team and uphold the high standards that define STIL.
Requirements
Polished and Professional
As a luxury salon, STIL values individuals who present themselves with confidence, warmth and professionalism. The ideal candidate will have a polished approach and feel comfortable representing the salon within a premium client-facing environment.
Exceptional Client Care
Our Client Experience & Front of House Manager plays a central role in delivering the STIL experience. We are looking for someone who genuinely enjoys looking after people, understands the importance of personal service and ensures every client feels welcomed, valued and beautifully cared for.
Strong Communication Skills
Excellent verbal and written communication skills are essential. The ideal candidate will be articulate, personable and confident when handling client enquiries, appointment bookings, emails, telephone calls and day-to-day communication with both clients and the salon team.
Highly Organised
In a busy luxury salon environment, organisation is key. We are looking for someone who can manage appointment schedules, support the smooth running of the diary, coordinate with the team and keep the front of house experience calm, efficient and seamless.
Attention to Detail
At STIL, the small details matter. From the way a client is greeted to the presentation of the salon, appointment notes, deposits, payments and follow-up communication, the ideal candidate will take pride in maintaining high standards across every part of the client journey.
Calm, Adaptable and Team-Focused
STIL values a positive and collaborative team culture. We are looking for someone who can work well with different personalities, remain calm under pressure and contribute to a professional, supportive and uplifting salon environment.
Passion for Beauty, Fashion and Luxury Service
A genuine interest in hair, beauty, fashion or luxury service would be a strong advantage. As a key brand ambassador for STIL, enthusiasm for the industry and an appreciation of premium client care are highly valued.
Solution-Focused
The ability to think on your feet and resolve challenges calmly is essential. We are looking for someone who can handle unexpected situations with confidence, professionalism and a practical, can-do approach.
Benefits
A Luxury Salon Environment
Work within an award-winning colour-specialist salon in the heart of Chelsea, known for its expertise, design-led atmosphere and considered approach to client care. STIL offers a refined, professional environment where service, style and attention to detail are at the centre of everything we do.
A Meaningful Client Experience Role
As Client Experience & Front of House Manager, you will play an important part in shaping the client journey. From the first enquiry to the final farewell, you will help ensure every guest receives a seamless, personal and elevated STIL experience.
Career Growth Opportunities
STIL is committed to recognising and supporting talent. This role offers the opportunity to develop within a respected luxury salon environment, grow your leadership skills and contribute to the continued success of the business.
Training and Development
You will receive ongoing support and development across client care, communication, salon systems, diary management and service standards. We believe in giving our team the tools and confidence to perform at their best.
Competitive Compensation
We offer a competitive salary package that reflects your experience, professionalism and contribution to the salon. STIL values dedication, consistency and excellence in client service.
Collaborative Team Culture
Join a warm, creative and professional team where collaboration is valued. At STIL, every team member contributes to the overall client experience, and we believe in creating a supportive environment where people feel respected and encouraged.
Prime Chelsea Location
Work in one of London’s most desirable locations, surrounded by fashion, beauty, lifestyle and culture. Our Chelsea setting offers a beautiful working environment with a loyal and discerning client base.
Industry Exposure
Be part of a salon recognised for award-winning colour expertise, first-class press coverage and a strong reputation within the hair and beauty industry. This role offers the opportunity to work closely with talented professionals and gain valuable insight into the luxury salon world.
Next Steps
Prepare Your Application
Please send us a considered Covering Letter and Curriculum Vitae that highlight your relevant experience, client care skills, leadership qualities and understanding of premium service. We would love to know why you are interested in joining STIL and how your experience aligns with the role of Client Experience & Front of House Manager.
Email Submission
Please email your Covering Letter and CV as attachments to:
Please use a clear subject line, such as:
Application for Client Experience & Front of House Manager – [Your Full Name]
Include Your Contact Information
Please ensure your full name, telephone number and email address are clearly included in both your email and application documents.
Introduce Yourself
In the body of your email, please include a short introduction outlining your interest in the role, your client-facing experience and why you feel STIL would be the right next step for you.
Application Acknowledgement
Once your application has been submitted, you will receive an email confirmation acknowledging receipt.
Review Process
Our recruitment team will carefully review all applications. We appreciate your patience while we give each application the attention it deserves.
Interview Process
Shortlisted candidates will be contacted for interview. This will be an opportunity to discuss your experience, approach to client care, leadership style and how you would contribute to the STIL Salon experience.
Follow-Up
If you have not heard back within a reasonable timeframe, you are welcome to send a polite follow-up email expressing your continued interest in the position.
We look forward to reviewing your application and potentially welcoming you to the STIL Salon team. Thank you for considering a career with us, and we wish you the best in your application process.